Comments, Trolls and Communicating in the Internet Age

The Internet era has fostered new methods of communication in our daily lives. While these carry many advantages, there can be downsides as well. And with new ways to communicate come new terms, such as “troll.” What is a troll? How do you respond to a person you think might be one? And how does all of this come into play with how FedSmith monitors the comments left by users on its website?